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Experian Careers Job Search

Business Support Analyst

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Customer Service
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197517 Requisition #

 

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft.

In 2018, for a fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Experian is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.


We are currently looking for a Business Support Analyst who will join our Business Support Optimization Team which provides 2nd line business related product support to clients using the Experian Core DA product set. Work will include dealing with live product configuration incidents (investigate & fix), system enhancements (requirements definition and implementation) and system optimisations.

Responsibilities:

  • Excellent oral and written communication skills, including presentation and facilitation skills.

  • Results driven and goal oriented

  • Strong problem solving skills

  • Ability to organise and prioritise

  • Strong aptitude for business and business metrics

  • Ability to multi-task

  • Ability to develop positive relationships with key stakeholders

  • Excellent judgment, willingness to make decisions and ability to push back on others

  • Negotiating with and influencing internal and external stakeholders

  • Ability to adapt and drive change

  • Ability to work with remote virtual teams

  • Must be logically minded and enjoy problem solving



     

Requirements:

  • Education to degree/HND level or equivalent in applied computer science, appropriate work experience in a support function would be taken into consideration

  • Experience of working in a customer focused business / technical support function is desirable

  • Experience of programming

  • Ability to understand and troubleshoot web services environments

  • Highly motivated; consistently takes initiative; demonstrated ability to work independently with no supervision

  • Flexibility to travel in line with business needs

  • Need to be able to look at issues from a business perspective and then translate this into the technical application log

  • Additional language (Italian, Turkish, French, Polish) will be considered as great advantage.

We offer:

  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books

  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time

  • Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme

  • Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events

  • Opportunity for Flexible working hours and Home Office

 

 

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