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Business Operations Associate

212998 Requisition #

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2019, for the fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

The Business Operations Associate will carry out various tasks to ensure maximum revenue is returned from existing and new clients bases whilst adhering to strict compliance rules. The team works closely with the sales team helping with the internal processes and systems to allow them more time to focus on selling.


  • Liaise and maintain communication channels with Sales, Support, Finance and other commercial management teams regarding process improvements and ad-hoc queries.
  • Handle all queries sent into the business operations helpdesk within agreed timescales, prioritising urgent issues
  • Provide access and support to sales teams on the correct usage of internal software platforms required to carry out their day-to-day activities
  • Deliver ad-hoc training to sales teams on Experian “sales order to invoice” process.
  • Provide “first line support” to sales teams on supplier pricing and royalties, product delivery processes, contractual standards, financial requirements
  • Review and approve all quotes/orders submitted by sales teams via the business operations helpdesk to ensure minimum requirements are met against the technical review checklist.
  • Generate all requests for billing access in our internal billing system for all new clients.
  • Issue and deliver all licence keys on relevant products to the Account Manager on all client orders.
  • Review all new clients/accounts to ensure they cover the minimum requirement


  • 1-2 years previous experience on business/sales support role
  • Experience with Microsoft Office Suite
  • Intermediate-level Excel skills
  • Prior Experience with Salesforce will be considered an advantage
  • Good communication skills; verbal and writing
  • Excellent organisational and collaboration skills
  • Detail oriented and problem-solving abilities
  • Good time management skills and a multi-tasker
  • Excellent verbal and written English

We offer:

  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
  • Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
  • Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
  • Opportunity for Flexible working hours and Home Office

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Interested to find out more about our Experian Bulgaria team, review our candidate book: https://view.pagetiger.com/experian-bulgaria-candidate-book/experian-bulgaria-candidate-book-2020


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