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Accounts Receivable Administrator II

194801 Requisition #
The Accounts Receivable Analyst level II will manage an average portfolio of approximately 2,000 accounts and work through their daily, weekly and monthly activities to meet or exceed established goals.

Key responsibilities include:

Manage a specified portfolio of assigned accounts
Collect on past due receivables
Perform and process the collection of past due accounts in accordance with company policies and procedures
Handle high volume of collection of past due accounts; handle 1,500+ accounts
Make a minimum of 45 daily outgoing collection calls for assigned accounts with past due balances
Enforce payment terms
Must be able to handle account reconciliations
Work with sales department on various tasks
Heavy communication with the various Business Units and Sales
Provide professional and courteous customer service
Maintain aging and corporate AR goals
Track and maintain accounts throughout the collection process to ensure prompt payment
Ability to handle and resolve customer disputes through the review and interpretation of client contracts
Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing)
Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution
Review, process and verify accounts and account balances
Accurately document all information pertaining to accounts
Escalate unresolved payments from clients to management
Achieve monthly collection goals
Perform other duties as assigned
Knowledge, Experience & Qualifications: 

2-4 years of collections experience (business to business)
High School Diploma or equivalent and/or pursuing Bachelor's degree in Accounting, Finance, Business Administration
Advanced English Level (C1 Level)
Strong knowledge of accounting and accounts receivable procedures and processes
Strong knowledge of collection techniques
Ability to Work closely with sales and billing departments to reconcile customer disputes with delinquent accounts
Ability to interpret written customer contracts
Researches, analyzes and reconciles customer’s accounts to resolve issues with delinquent accounts.
Provides advice and counsel to lesser-experienced staff on complex accounts.
Completes special projects requiring collections research, as required.
Oracle E-Business or ERP System
Good analytical skills
Strong customer service skills.
Strong oral and written communication skills.
Strong PC and data entry skills.
Oracle ERP 12.06 and Oracle Advanced Collection
Legacy Systems
Oracle legacy
IPM, electronic data retrieval, for invoice and support detail
Third Party Systems Processing
Credit Card Processing
External conversations with customers
Interaction with IT – system related issues
External and internal customer communication relative to payment applications
Proven previous job stability, including maintaining long-term work relationships with former employers. 
Must be able to clear the company’s pre-employment screening.

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