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Overview

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

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Success Profile

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. When looking for new talent to join our health teams, we look for individuals with the following traits:

  • Innovation 9
  • Problem-Solver 9
  • Presenter 8
  • Technologically savvy 10
  • Confident 6
  • Independent 4
Traits are on a scale of 0 to 10

Addtional Traits

  • Communicator
  • Leadership
  • Trustworthy
  • Collaborative
  • Flexible
  • Goal-oriented
  • Customer Focused
  • Results-driven
  • Self-starter
  • Strategic
  • Team player
  • Enthusiastic
  • Proactive
  • Problem-solver
  • Multi-Tasker

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Responsibilities

Description

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

Summary:

The Solution Consultant is a key member of the Sales Enablement department, which is designed to function as a pre-sales team to ensure accurate expectations are set for clients prior to contract execution. The Solution Consultant helps demonstrate the value and benefits of our solutions through product demonstrations and workflow assessments, assists in scoping the requirements of the sales engagement, and ensures the appropriateness and accuracy of proposals.


The ideal candidate for this role will have strong communication and presentation skills, a general understanding of the revenue cycle operation and workflows of our customer base and be a credible resource guiding client to best practice workflows to ensure client satisfaction and efficiency.

Position Responsibilities:
  • Partner with our Sales Directors to develop and deliver presales product demos, host technical discussions, formulate and present statements of work, and validate accuracy of sales proposals to project scope
  • Work with Sales through advanced client discovery and tailoring solutions:
  • Facilitate requirements gathering to identify client needs and project scope
  • Generate product recommendations or solution designs with integration requirements
  • Provide all necessary/requested documentation for review pre-sale
  • Implementation Gantt Charts, SOW’s, Tech Specs, etc. and serve as a resource to solve a variety of technical implementation issues proactively
  • Provide level of effort, required documentation and architecture design for inclusion in customer workflow assessments
  • Act as the subject matter expert for all Experian Health solutions
  • Maintain an in-depth understanding of industry segment(s) and/or customer(s) business situation, structure, practices and challenges in order to manage precise pre-sale activities
  • Build strong rapport with prospects to act as a trusted advisor
  • Contribute content to demo system to ensure tailored solution presentations and deliver onsite & WebEx product demonstrations.
  • Work with other teams to maintain educational documents to ensure the sales team is aware of updated messaging (Positioned to Win documents, Sales Certification modules) and distribute information across the organization
  • Keep abreast of the competition to assist in the differentiation process for products and services. Partner with marketing to ensure this messaging is harvested and shared accordingly.
  • Provide continuous feedback to stakeholders as input for improvements to standard sales and service processes and methodologies
  • Interact with Product Management to provide prospect and client feedback
  • Respond to functional and technical elements of RFIs/RFPs and assist with maintenance of content and database
  • Assist in the creation of sales tools, ROI calculators, demo scripts and demo PPTs
  • Conduct product training for the Sales team
  • Participate in product webinars, trade shows, sales seminars and user conferences as appropriate
  • Facilitate post-sale knowledge transfer with delivery teams
  • Able to convey customer requirements to Product Management teams
  • Able to travel throughout sales territory

Knowledge, Experience & Qualifications

Ideal candidate must be self-motivated. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Must be prepared for extensive travel. Revenue Cycle operations experience a plus.

Education and Experience:

  • Bachelor’s degree and 10 years progressive experience in Revenue Cycle and healthcare management.
  • 5 years healthcare personnel management experience is preferred.
  • Equivalent combination of education and experience may be considered.
  • Knowledge of healthcare Revenue Cycle.
  • Proficient presentation skills
  • Knowledge of Experian Health products and ability to successfully relate products to customer business requirements
  • Knowledge of competitor product and how Experian Health can strategize the sale
  • Ability to use creative approaches with products, client discussions/demos and within the scope of Experian Health Sales.
  • Revenue Cycle and system implementation experience in hospital and clinical setting
  • Management Certification through a healthcare industry professional organization such as: NAHAM, HFMA, AAHAM, others a plus

Experian is the leading global information services company, providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making. We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.

EOE including Disability/Veterans


Benefits

  • Healthcare

    Experian offers comprehensive coverage with flexible options for you as well as your spouse/domestic partner and eligible dependents. This includes medical, dental and vision insurance, health care savings and spending accounts, dependent care FSA, health & wellness program, and telemedicine.

  • Personal Finance Protection

    We offer several benefits that strengthen your financial protection such as a 401k plan with an employer match, an employee stock purchase plan, life & additional insurance coverage.

  • Continuing Education

    We invest in your professional future through our education assistance program and many professional development programs. We also grant 20 scholarships to high school seniors each year to children of Experian employees.

  • Time Off

    We offer flexible time off in addition to corporate holidays, sick days and paid volunteer time off.

  • Family Support

    Experian supports your life outside the office with benefits such as our new parental leave policy covering time off for birth mothers as well as birth fathers and mothers/fathers of adoptive or foster children, adoption assistance, and pet insurance.

  • Our Culture

    Experian employees enjoy many other benefits through our employee discounts, company sponsored activities, and flexible total rewards packages. Many of our office locations provide onsite amenities such as fitness centers, game rooms, cafeterias and free snacks in break rooms. We support work/life balance with convenient offices in several metropolitan locations and flexible work arrangements when possible.

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Quote

“The support you receive when on-boarding and the commitment to human development has been excellent and probably the best I’ve experienced in my professional career.”

Peter Moraga, Senior Account Executive - Fraud and ID

“I have never seen a more supportive sales culture. With the dedicated marketing resources and continuous training, it’s a culture with high expectations with the tools and resources to help you achieve.”

Sam Hubbard, Account Executive - CU Vertical

“If you want to join a high integrity, world-class organization that allows you the creative freedom to take your ideas and visions and to implement them, then Experian might be for you.”

Victor Grigaliunas, Sales Director

“My role is challenging, which keeps things new and interesting. The rewards and accolades are nice, and the company does a great job recognizing hard work and a job well done.”

Connor Reilly, BIS Hunter

“I am an Account Manager within CIS. I manage hundreds of accounts across every industry and product group that Experian offers to cross sell, which will further benefit my client’s bottom line revenue.”

Amber Banks, Account Manager

“Experian is very focused on growing and retaining talent by offering as many opportunities as possible to those seeking it. My three years with Experian are testament to that, with my move to Boston from London being a prime example!”

Brolin Rodrigues, Sales Engineer

“Experian embodies the phrase “pay it forward” in that every person I have worked with, whether they have been here for 20 years and are at the top or have been here for 4 months, is willing to take time out of their day to help you in any way they can.”

Grace Jakubowski, Account Executive - Growth Channel/Core Team

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