Revenue Cycle Project Manager, Implementations
Job Number: 189496
At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.
- Full Time
- Level: All
- Travel: Variable
- Glassdoor Rating: 3.7 out of 5
At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. When looking for new talent to join our health teams, we look for individuals with the following traits:
- Innovation 9
- Problem-Solver 9
- Presenter 8
- Technologically savvy 10
- Confident 6
- Independent 4
- Customer Focused
- Team player
DescriptionAt Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.
The Revenue Cycle Project Manager will work with key clients in providing on-site and remote support for Experian Health’s eCare products and to exceed client expectations through superior client relationship management, implementation support, and training.
Up to 80% travel may be required.
Our Core Values
We demonstrate commitment to innovation and excellence through:
• A client-driven focus, first and foremost • Pursuit of excellence • High performing teams • Achievement, balance and dedication • Identifying future trends
Product management with the goal of creating and delivering valuable products for the front-end of the healthcare revenue cycle, managing internal and external requests to satisfy client needs through the use of Experian Health’s products and enhances Experian Health’s value in the market.
Additionally, the Revenue Cycle Project Manager also functions as a technical business process consultant and provides on-site and remote assistance in implementation, training and support.
Understand the customer’s business process and how Experian Health products support, enhance, and facilitate those processes-Pursue and develop a solid understanding of the design architecture and functionality of the products-Participate in pre-production business analysis and product development-Provide comprehensive product expertise to product upgrades and product testing-Gather and document requirements as well as design, write, and implement test plans-Work hands on with product teams to validate that new functionality meets the business need.
-Clarify external and internal requests including business practices, processes and data flows, including examples of business scenarios-Perform gap analysis between current product functionality and business needs and define solutions to gaps-Work with product teams to obtain development estimates and costing information for documentation, billing and tracking purposes-Work with product management and development to prioritize functionality and slot functionality in the appropriate iteration/iteration plan-Assist product teams during the product iteration cycles on internally driven tasks.
-Triage client issues occurring in the implementation process; provide ongoing consultation by analyzing issues, aligning resources, and facilitating resolutions; may be assigned project management responsibility to manage implementation projects-Effectively communicate with internal development and technical support staff to resolve issues; bridge gap between non-technical user perspective and technical IT perspective-Analyze and facilitate resolution of complex issues from internal and external clients-Learn, understand, and identify customer problems and recognize core issuesMaintain ongoing positive relationships with clients.
Other Duties as Required.
Knowledge, Experience & QualificationsEducation & Experience:
• Bachelor’s Degree in health or other related field• Must possess a strong understanding of the healthcare revenue cycle.• 3-5 years of Project Management experience.Equivalent combination of education and experience may be considered.
Special Skills and Knowledge:
• Ability to manage multiple projects at different stages.• Must be able to function in a complex, agile, fast-moving workplace and adapt to a changing environment.• Superior collaboration and interpersonal communication skills, flexibility and responsiveness.• Excellent documentation and communication skills.• Presentation and training experience a must.• Clinical background a plus.• Knowledge of Revenue Cycle Solutions.• Experience and proficiency in Microsoft Office products.
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.EOE including Disability/Veterans
Experian offers comprehensive coverage with flexible options for you as well as your spouse/domestic partner and eligible dependents. This includes medical, dental and vision insurance, health care savings and spending accounts, dependent care FSA, health & wellness program, and telemedicine.
Personal Finance Protection
We offer several benefits that strengthen your financial protection such as a 401k plan with an employer match, an employee stock purchase plan, life & additional insurance coverage.
We invest in your professional future through our education assistance program and many professional development programs. We also grant 20 scholarships to high school seniors each year to children of Experian employees.
We offer flexible time off in addition to corporate holidays, sick days and paid volunteer time off.
Experian supports your life outside the office with benefits such as our new parental leave policy covering time off for birth mothers as well as birth fathers and mothers/fathers of adoptive or foster children, adoption assistance, and pet insurance.
Experian employees enjoy many other benefits through our employee discounts, company sponsored activities, and flexible total rewards packages. Many of our office locations provide onsite amenities such as fitness centers, game rooms, cafeterias and free snacks in break rooms. We support work/life balance with convenient offices in several metropolitan locations and flexible work arrangements when possible.
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