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Implementation Consultant

Experian is an Equal Opportunity Employer Job Number: 18463

Description

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.
The Implementation Consultant has primary responsibility to work with key clients in providing on-site and remote support for Experian Health products and to exceed client expectations through superior client relationship management, implementation support, and training.
Responsibilities:
• Manage multiple projects at different stages while making good decisions on an ongoing basis in addition to handling client concerns• Gathering and documenting requirements• Performing GAP analysis and defining solutions to gaps• Analysis and definition of system conversion requirements• General project management• Drive QA processes, methodologies, and reporting (creation of test plans, test documents, and test cases)• Documenting and monitoring defects to resolution• Subject matter expert for multiple software applications• Analyze and facilitate resolution of complex issues from internal and external clients• Effectively communicate with development and technical/customer support staff to resolve issues• Learn, understand and identify client/customer problems and recognize core issues• May be involved in triaging client issues occurring in the implementation process to analyze, determine specifications, resources, assignment and resolution• May be involved in pre-production business analyst activities
Travel up to 25% nationwide
Other Duties as Required.

Knowledge, Experience & Qualifications

Education and Experience:
• Bachelor’s Degree in Health or Computer Sciences (or equivalent work experience) required.• Minimum 5-7 years Project Management experience required• 5-7 years’ experience with healthcare industry software desired (clinical or finance)• Experience with pre-authorization/patient access/registration desired• Presentation and training experience a must
Equivalent combination of education and experience may be considered.
Special Skills and Knowledge:
• Must possess a strong understanding of the healthcare financial cycle• Proven track record with successful projects delivered in a timely manner• Hospital PC management experience• Hospital/Clinical background a plus• Proven networking skills required• PC hardware communications a plus• Knowledge of MS Excel, MS Word, MS Access, MS Office, Visio• Basic understanding of HL7 / ASTM interfaces• Excellent Documentation skills