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SG Client Services Representative 22945

Experian is an Equal Opportunity Employer Including Disability/Veterans Job Number: 19160 Singapore, Singapore

Description

BROAD FUNCTIONS
  1. Ensure that the Credit Service (CS) business operates in compliance with global security policies, local regulatory requirements and security requirements of clients.
  2. Support the respective department heads in preparing for as well as following up on information security and compliance audits.SCOPE OF RESPONSIBILITIES
  3. Ensure that the CS business operates in compliance with global security policies, local regulatory requirements and security requirements of clients. This involves the following:
    1. Acquire an in-depth knowledge/ understanding of global security policies, local regulatory requirements and security requirements of clients, and keep abreast of any changes to such policies and requirements.
    2. Establish procedures and guidelines to enable the CS business to comply with global security policies, local regulatory and clients’ requirements.
    3. Recommend and implement changes in procedures, processes and workflows to align with global security policies, local regulatory and clients’ requirements.
    4. Maintain an up-to-date library of documentations of procedures, processes, workflows, guidelines and records of decisions and changes related to information security.
    5. Participate in review of business processes and contracts to ensure that business decisions and project deliverables including but not limited to system development and enhancements meet security requirements.
    6. Administer regular reviews, escalate to team leads and department heads potential issues related to security, and ensure that actions are taken on any gaps and areas of improvements identified.
    7. Ensure that all employees supporting the collection and credit bureau businesses are aware of and adhere to all regulatory requirements, and apply appropriate controls in the interests of DP’s customers.
  4. Support the respective department heads in preparing for as well as following up on information security and compliance audits as follows:
    1. Assist in scoping the audit compliance work to be done, and sourcing/ evaluation / engagement of external auditors.
    2. Perform internal compliance assessment to ensure that the business is prepared for audits (external and internal) and validation by third party audit firm.
    3. Co-ordinate with various internal stakeholders involved on their availability and state of preparedness for the audit.
    4. Support department heads in engaging auditors, regulators and clients in their audit and compliance matters including the collation of data/ information/ records for purpose of audit.
    5. Monitor actions taken and drive the resolution/ closure of any gaps identified by the auditors with the relevant internal stakeholders.

Knowledge, Experience & Qualifications

  • University degree holder
  • Has at least 1-2 years’ experience in areas of information security, risk, compliance and audit. Those who have working experience as an IT security officer or IT auditor would have an added advantage.
  • Preferably ISO27001-trained, and familiar with MAS Technology Risk Management and Outsourced Service Provider guidelines
  • Strong interpersonal skills; ability to work with diverse team and influence/drive change across functional teams.
  • An individual who is resourceful, responsible, tenacious, independent, self-confident and highly energetic.
  • Is able to contextualize technical concepts to general users
  • Demonstrated integrity within a professional environment
  • Is detail-oriented, organized, considered approach with commercial awareness
  • Has good analytical and problem solving skills
  • Is experienced with documentation