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Inside Sales Account Manager / Client Support

Experian is an Equal Opportunity Employer Job Number: 173982


Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries around the world. The company helps organizations to manage credit risk, prevent fraud, provide data security and automate decision making.

The role of the Inside Sales Account Manager on the Growth Channel Sales Center team for Consumer Information Services, based in Schaumburg, IL, is to drive Experian client satisfaction and revenue by identifying and supporting sales activities with existing Experian business clients by using telephony and technology. The Account Manager will manage and grow opportunities within the current group of small business accounts by proactively contacting clients regarding the renewal of their contracts and advising on new products that may be of interest.

Key responsibilities to outstanding performance:
  • Engage with existing clients to ensure renewal of contract and be the primary client contact for defined accounts.
  • Executes client contact campaigns driven by the team leader and effectively utilize technology and tools to enhance client loyalty.
  • Achieve monthly and annual client retention goals.
  • You will begin by sharing a team goal, which will allow you to focus on learning the business
  • Initiates sales process by assisting in prospecting, scheduling appointments, and utilizing sales personnel to close sales within our existing client base.
  • Provides introductory advice about products and services to customers and external business partners.
  • Assist/follow up on new orders through the membership process.
  • Achieve client service activity metrics that support attainment of Client Satisfaction goals.
  • Great team culture!

Knowledge, Experience & Qualifications

  • University graduate (BS/BA in business preferred)
  • Sales or business experience preferred but not required
  • Entrepreneurial attitude
  • Excellent written and oral communication skills
  • Ability to learn business and sales concepts quickly through online education, team members and mentoring and coaching
  • Excellent prioritization and time management skills
  • Highly motivated, goal-oriented and driven to win
  • Financial Services industry knowledge is helpful; e.g. banks, credit unions, collection agencies, mortgage
  • Able to effectively work with a team and collaborative decision making skills
Working for a leading FTSE 50 global information services company is just one of the rewards of joining Experian. Our benefits package is designed to reward contribution and loyalty and to attract the kind of talented individuals who have their pick of employers. That is why we offer a highly competitive package which comprises:
  • Competitive base salary and aggressive bonus plan
  • Core benefits including: full medical, dental, vision, matching 401K and the opportunity to work with a global leader.

Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 Index. Total revenue for the year ended March 31, 2016 was $4.6 billion. Experian employs approximately 17,000 people in over 40 countries.

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies