Skip Navigation

Senior Technical Author

Experian is an Equal Opportunity Employer Job Number: 5966194

Job Description  

The Senior Technical Author will join the technical communications team that is responsible for managing the information infrastructure and documentation content for our global software products. They will work closely with developers, product management, QA, and delivery teams to understand what technical documentation is required and what product nuances need careful explanation for various types of end users and using various publication formats, e.g. on-line help, HTML documentation and video tutorials.
The main responsibilities are to write context sensitive help and product documentation, such as installation manuals, configuration guides, technical overviews etc.  for all of our products. You will collaborate with product managers, QA, support teams, delivery specialists and  developers to produce quality documentation

Knowledge, Experience & Qualifications
Key Responsibilities
  • Significant, demonstrable experience in technical writing
  • Degree level in Technical Communications or related field, or equivalent work experience
  • Experience in editing and authoring end-user documentation and help
  • Good technical writing skills
  • Experience with authoring in HTML
  • Experience with any source control system
  • Strong written and verbal communication skills
  • Ability to work with cross-functional teams across many time-zones
  • Excellent problem-solving skills and process-implementation skills
  • Knowledge of agile, continuous integration practices strongly preferred
  • Experience with using MadCap Flare
  • Hands on Jira and Confluence experience
  • Knowledge of screen capturing tools such as Camtasia and Snag-It