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Salesforce Analyst

Experian is an Equal Opportunity Employer Including Disability/Veterans Job Number: 189858 Nottingham, United Kingdom


We have a fantastic opportunity for an experienced Salesforce Analyst to join our Customer Servicing Transformation Team. Our purpose is to support major transformational change within Customer Servicing to deliver the desired outcome for both customers & colleagues to deliver Experian’s vision “simple & easy”. To support the design, delivery & deployment of our new servicing technology platform (Salesforce) & facilitate continuous & on-going optimisation of customer journeys to remove waste and improve consumer experience.
As a Salesforce Analyst, you will achieve this through the delivery of projects positively impacting service and KPI’s resulting in improvements to key metrics. You will provide support to the Project Manager, Product Owner and Product Manager. A real advocate of change; analysing business opportunities and designing efficient Salesforce processes that continue the journey of transformation led by colleagues for our colleagues.
The responsibilities of the role will include and not be limited to:
• Salesforce process mapping• Workshop facilitation with cross functional teams• Writing User Stories and supporting documentation• Proposing designs that compliment Salesforce ensuring new features stay true to Salesforce architectural best practice• Working with API’s and integration• Working alongside the Solutions Architect, Development Team inc Test Lead to design, develop, and deploy solutions• Leading discovery and requirements gathering sessions to gain an understanding of current landscape and technology in the Salesforce CRM space and support the delivery of the transformation roadmap• Serve as a functional lead on Salesforce projects and provide quality assurance (QA) , executing the roadmap through functional releases including leading the requirements• Work closely with business partners to define strategies for technical solutions, determine requirements, and develop functional designs based on the analysis of business needs, objectives and Salesforce infrastructure• Responsible for the documentation of formal requirements and user stories to ensure solutions developed are fit for purpose, meet business needs and are operationally sustainable• Daily checkpoint calls across multiple time zones

Knowledge, Experience & Qualifications

To succeed in this role you will:
• Be an expert knowledge of how processes are systemised in Salesforce• Have experience in Salesforce administration, configuration and integration with 3rd Party systems• Have a good understanding of Salesforce architecture, page layouts, security, process builder, reports and dashboards• Be experience of UI design considerations• Be experienced in software development life cycle (SDLC) within an Agile environment• Be able to work on various projects simultaneously• Be able to communicate effectively with senior stakeholders up to Senior Leadership level• Run Sprint Playback Sessions demonstrating features developed against the required stories• Run workshops to Capture “As Is” and “To Be” business processes• Provide a justification when promoting Business Change• Have experience of using industry standard tools such Jira, Confluence