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Technical Account Specialist (Client Implementation)

Experian is an Equal Opportunity Employer Including Disability/Veterans Job Number: 189722 Heredia, Costa Rica

Description

Role Purpose:

Provide onboarding support for Ascend platform, Tier 2 support, escalation management, project management and services to improve overall client experience on Ascend products and services. Client interactions would progress from standard troubleshooting to overall solution recommendations.

Major Job Functions:

  • Provide user account maintenance (add/delete/update) service for client
  • Serves as project coordinator for program scheduling and fulfillment.
  • Conducts final quality analysis on projects, reviewing accuracy of output.
  • Support implementation and testing of automation and process improvements
  • May participate and provide input to the design and testing phases of new projects
  • Client interaction will be based on email responses to client submitted tickets.

Knowledge, Experience & Qualifications

Requirements:

  • 3+ years of relevant experience in similar roles
  • Advanced oral and written English communication skills (B2+, C1)
  • Good organizational and project management skills.
  • Good customer service skills.
  • Good ability to work independently and in a team environment
  • Good analytical and problem solving skills.
  • Basic knowledge of computer systems, networks and cloud based technology
  • Basic understanding of systems capabilities, software platforms and processes.
  • Basic knowledge of PC office software tools.
  • Experience working with internal customers
  • Basic understanding of the US banking, lending, and credit industries.
  • Knowledge of consumer credit policies, procedures and regulations highly preferred
  • Knowledge of Experian products and systems preferred
  • Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience preferred
  • Proven previous job stability, including maintaining long-term work relationships with former employers
  • Must be able to clear the company’s pre-employment screening