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IT Analyst | Operations Support Senior

Experian is an Equal Opportunity Employer Job Number: 181609


Provide first line operational support, resource management, workload scheduling, and problem support in primarily Unix/Linux environments. Cloud background a plus. Some mainframe experience helpful. Provide technical expertise for internal projects that drive increased overall productivity and promote automation.

Major functions:

  • Manages/monitors system resources for executing file builds and internal client workloads and partnering with Global Operations Center with recommendations to maximize throughput and resolve issues.
  • Demonstrate strong oral and written communications skills.
  • Provide single point-of-contact interface for Development, Global Tech Services, and troubleshooting of production applications.
  • Manage workloads and file builds including execution, thru-put optimization, and problem management.
  • Assists in the development and implementation of operational production processes and procedures.
  • May lead projects and provide direction to lesser experienced staff members.
  • May participate and provide input to user application testing systems testing and operational acceptance.
  • Schedule and manage system maintenance, scheduled and unscheduled downtimes and large file transmissions.

Knowledge, Experience & Qualifications

  • Strong Unix and Linux operations Admin skills
  • Cloud experience desirable
  • SQL knowledge/experience
  • Understanding and working knowledge of Unix/Linux infrastructure/servers
  • Excellent problem solving skills and abilities.
  • Experience using Service Central for problem management.
  • Strong communication skills and abilities critical to be effective with all levels of support and management
  • Deadline oriented.
  • High skill strength to prioritize, organize, and plan workloads.
  • Successful working independently and in a team environment with focus on overcoming challenges.
  • Some Mainframe batch and TSO skills helpful.
  • Consultative approach to drive solutions.
  • Experience working with both internal and external customers.
  • Bachelor Degree in Computer Science, Information Systems; or equivalent experience in IT operations preferred