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Cash Application Supervisor

Experian is an Equal Opportunity Employer Including Disability/Veterans Job Number: 189358 Heredia, Costa Rica



Cash Applications Supervisor - to provide leadership and direction to ensure designated cash processing, reconciliation and reporting functions are completed in a timely manner while in compliance with Company policy and regulations.

Key responsibilities include:

Supervise the application of cash through Lockboxes, EFTs, Wires, Direct Debits and Credit Card processes.

Supervise Payment Resolution and Bank Reconciliation Specialists, including supervising of time and attendance, work schedules, time off requests, productivity of staff, performance evaluations, training, auditing, and disciplinary actions.

Establishes and oversees a strong quality review to ensure consistency and high quality for turnaround time of all payments posted; accurate and clarified documentation and correspondence.

Identify additional process improvement needs and train staff as necessary. Completes all cash management electronic remittance/funds set-up documentation for new and existing client processes; prepares correspondence for cash management.

Timely reconciles cash postings.

Ensures the refunds are processed and approved timely and accurately. Responsible for approving the refunds received from the staff.

Tracks and reports daily cash deposits and cash posted to A/R. Provides ad hoc reports requested by senior management.

Works with AR Manager to accurately report and identify variances. Research and resolve unapplied/ unidentified cash receipts.

Work with other departments (Billing, Collections, and Sales) as required ensuring appropriate process flow and communication.

Assess department metrics and cash volumes and interview/hire additional Cash Management staff as needed.

Assist in formulate training methods and assist in the training of new hires including teaching new employees proper processing of payments/adjustments, orienting them in company policies and integrating them smoothly into company operations.

Ensure quality and accuracy of all work by reviewing data processed. Assist in implementing auditing mechanisms and quality controls.

Oversee daily deposits, reviews remittance advices for accuracy to identify errors or

questionable data.

Knowledge, Experience & Qualifications

Knowledge, Experience and Qualifications:

5-6 years of experience in Cash Applications Operations, with a minimum of 2 years of experience in supervising, or leading a Cash Applications team is required

Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Access) required

Experience with online A/R management system required, Oracle Financials A/R preferred

Detailed knowledge of the Cash Applications process

Ability to review detailed data and make prompt judgments based on it

Ability to effectively communicate with manager, team members and other departments to ensure the proper posting of cash

Ability to work efficiently and effectively under tight deadlines, interruptions and high- work volume

Working knowledge of computers and their applications to the related fields

Sets, achieves and maintains department goals

Ability to train and mentor others in the system

Excellent communication skills (verbal and written)

Must be flexible to work varied hours due to business needs

Ability to maintain a positive team environment

Strong organizational skills and detail oriented

Ability to use sound judgment and extreme initiative

Can-do attitude, self-starter

Ability to effectively supervise and lead a staff in a positive work environment

Must be able to organize and perform daily/weekly department meetings

Bachelor's degree preferred with Accounting/Finance concentration desirable


English speaking (C1 Level)

External conversations with customers

Interaction with IT – system related issues

External and internal customer communication relative to payment applications

Proven previous job stability, including maintaining long-term work relationships with former employers

Must be able to clear the company’s pre-employment screening