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Applications/Integrations Operations Manager

Dallas, Texas

Overview

Experian is the world’s leading global information services company, unlocking the power of data to create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Experian has operated at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies” for 4 years in a row. We have 16,000 people operating across 37 countries, and every day we’re investing in new technologies, talented people and innovation to help create a better tomorrow.

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Success Profile

Experian Technology is central to the future success of Experian. Whether developing a new product, enhancing a SaaS solution or securing our networks from external threats, you have a critical role to play. When looking for new talent to join our technical teams, we look for individuals with the following traits:

  • Innovation 9
  • Problem-Solver 9
  • Presenter 8
  • Technologically savvy 10
  • Confident 6
  • Independent 4
Traits are on a scale of 0 to 10

Addtional Traits

  • Adaptable
  • Analytical
  • Collaborative
  • Communicator
  • Creative
  • Curious
  • Insightful
  • Organized
  • Persuasive
  • Problem-solver
  • Relationship expertise
  • Results-driven
  • Team player
  • Technologically savvy
  • Enthusiastic

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Benefits

  • Healthcare

    Experian offers comprehensive coverage with flexible options for you as well as your spouse/domestic partner and eligible dependents. This includes medical, dental and vision insurance, health care savings and spending accounts, dependent care FSA, health & wellness program, and telemedicine.

  • Personal Finance Protection

    We offer several benefits that strengthen your financial protection such as a 401k plan with an employer match, an employee stock purchase plan, life & additional insurance coverage.

  • Continuing Education

    We invest in your professional future through our education assistance program and many professional development programs. We also grant 20 scholarships to high school seniors each year to children of Experian employees.

  • Time Off

    We offer flexible time off in addition to corporate holidays, sick days and paid volunteer time off.

  • Family Support

    Experian supports your life outside the office with benefits such as our new parental leave policy covering time off for birth mothers as well as birth fathers and mothers/fathers of adoptive or foster children, adoption assistance, and pet insurance.

  • Our Culture

    Experian employees enjoy many other benefits through our employee discounts, company sponsored activities, and flexible total rewards packages. Many of our office locations provide onsite amenities such as fitness centers, game rooms, cafeterias and free snacks in break rooms. We support work/life balance with convenient offices in several metropolitan locations and flexible work arrangements when possible.

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Quote

“I’m a problem solver, strategist, and security engineer in the Cyber Threat Management realm. The best part of my job is creativity and thinking outside the box is encouraged. I work in a team that enables me to innovate and collaborate with other teams to help drive our organization to a better tomorrow.”

Lauren Alvarez, Security Engineer

“The best part of my job is the people I get to work with and for. I am surrounded with some of the most innovative, smart and down to earth characters in the field.”

Rafael Molina, Sr. Information Security Specialist, EITS

“At Experian, the technology environment is always changing to keep up with the latest technology out there. It’s innovative, yet what’s motivative is that when there is a change in technology, our employees host training sessions because not everyone fully understand the new technology, so we all grow together to find our best way to every solution.”

Wes Hoang, Software Dev Intern

“If you are looking for a workplace to Innovate, grow in professional career and Work with great leaders, then Experian is the best place to be at!”

Dhaval Dagli, Software Developer

“I personally enjoy working with a variety of application and technical experts in trouble-shooting and figuring out why something failed, and/or working with the same caliber of colleagues to implement real-world solutions to ensure that we have a solid environment that is sustainable and meets the needs of the business.”

Kenn Johnson, Interim Manager of Cyber Security Engineering

Responsibilities

Description

Applications/Integrations Operations ManagerThis position will perform as an Operations Manager, focusing on Applications, Integrations and DevOps in the Center of Excellence. Must have strong knowledge and proven experience in managing development operations teams, delivering complex business solutions and implementing software integrations. 2. Role Purpose:
  • Responsible for effective and reliable operations of the systems and working with other teams to maintain a 99.95% availability
  • Management responsibilities over development team by assigning and tracking tasks for the team which is made up of a combination of employees, professional services consultants and contractors
  • Provides guidance to subordinates to achieve goals in accordance with established policies
  • Develop, implement, and maintain policies, procedures, and associated plans
  • Provides thought leadership and knowledge of application in support of projects and enhancements
3. Major Job Functions:Functional Responsibilities
  • Manages the activities of the development staff, including forecasting, time tracking, vacation planning, goal setting, employee evaluation and career development.
  • Responsible for understanding system requirements, tasking and estimating features, and following work management life-cycle processes such as keeping work items current in JIRA.
  • Creates technical documentation including approach documents, impact analysis, and physical and conceptual topology and component diagrams.
  • Understands version control, small check-ins, labeling, and versioning and deployment best practices for both source code and database deployments.
  • Participates in demand planning to build short-term and long-term project plans and roadmaps.
  • Monitors and reports progress, problems and solutions in a timely manner. Follows through to ensure dollars and time estimates are realized within planned limits.
  • Creates, executes, and maintains multi-tier staff support plans for during and after business hours.
  • Effectively communicates to department management and business sponsors the status of projects and issues as they relate to the development process.
  • Provides clear, consistent, regular communication with all project stakeholders at all levels, including presentations to senior management, creating agendas and meeting minutes.
  • Provides guidance and assistance to the applications users and support teams on all aspects of application deployment, training and support, including: Installation, Configuration, First and second tier support.
  • Identifies and resolves project issues, including issue tracking and escalation.
  • Actively participates in applications planning/strategy meetings and provides input on the most appropriate and effective use of applications.
  • Identify potential process improvement areas and suggest options and recommend approaches.

Knowledge, Experience & Qualifications

Required Knowledge / Skills / Experience:Education:
    • Bachelor degree required, preferably in Computer Science or Information Technology or equivalent experience. Master Degree preferred
Skills:
  • Knowledge of design patterns and best practices
  • Knowledge of OO programming and software design patterns
  • Extensive knowledge of project planning tools such as Excel, Microsoft Project, and JIRA
  • Strong leadership and analytical skills
  • Strong software analysis, design and development skills
  • Strong planning and organizational skills
  • Strong communication skills (verbal, written, presentation and negotiation)
Experience:
    • Minimum of 3 years directly managing IT operations teams responsible for the support and maintenance of a 24x7 available service. Experience with a global team environment is a plus
    • Proven problem solving skills and organizational skills with the ability to prioritize workflows as well and assignments are required. Must possess a responsible, detail-oriented, results-driven work ethic
    • Proactive and demonstrates ability to make decisions; must show initiative to solve problems in alignment with department direction without detailed instructions
    • Excellent skills and considerable experience in interpersonal relationships including managing, motivating, and setting policies for technical staff.
    • Highly developed skills in written and verbal communications, ability to work in high pressure production environments, manage to budget, manage to schedule and ability to working with senior management.
5. Role Dimensions:
  • Support users in multiple countries with different cultural and business environments.
  • Maintain a flexible approach to working arrangements across different time zones and a ‘follow the sun’ support process.
  • Work within different cultural and multi-lingual environments.
  • Possess strong strategic process and procedure methodology with attention to maintaining robust audit controls.
6. Competencies
  • Customer Focus
  • Continuous Improvement
  • Information Monitoring
  • Managing Work
  • Building Strategic Work Relationships
  • Collaboration
  • Driving for Results
  • Quality Orientation

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