Sr. Executive Desktop Support Engineer
Job Number: 188924
Costa Mesa, California
Experian is the world’s leading global information services company, unlocking the power of data to create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Experian has operated at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies” for 4 years in a row. We have 16,000 people operating across 37 countries, and every day we’re investing in new technologies, talented people and innovation to help create a better tomorrow.
- Full Time
- Level: All
- Travel: Limited
- Glassdoor Rating: 3.7 out of 5
Experian Technology is central to the future success of Experian. Whether developing a new product, enhancing a SaaS solution or securing our networks from external threats, you have a critical role to play. When looking for new talent to join our technical teams, we look for individuals with the following traits:
- Innovation 9
- Problem-Solver 9
- Presenter 8
- Technologically savvy 10
- Confident 6
- Independent 4
- Relationship expertise
- Team player
- Technologically savvy
DescriptionThe Senior Executive Desktop Support Engineer is part of a hands on technical support group that focuses on high quality customer support to keep our end user technology running smoothly. We are looking for an individual that enjoys working with new technologies, striving to provide new technology capabilities and services to our business leaders and executives. Terms like automation, self-service, productivity enhancements, and speed market are key focuses for this role. The Sr Executive Desktop Support Engineer will provide support from user deployments, technology break / fix, training on PC, Mac and mobile devices.
Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Desktop, Laptop, software problems and issues.
* Provides direct support to Sr Executive and Senior Leadership.
Perform incident management as needed, utilizing ITSM Tools.
Configures operating systems, company standard programs and application software.
Performs support in the resolution of second-level escalated technical problems concerning PC’s, Macs, operating systems, network protocols both WAN and LAN; mainframe, client server technology, shared modem pools and printers.
Performs Asset Management and Configuration Management functions, including local Asset audit and inventory control.
Provides 24 X 7 support in resolving challenging client problems.
Performs remote hardware diagnostics and coordinates on-site repairs.
May participate in applications beta-testing.
Makes recommendations for process improvements and technology changes.
Communicate issues and incidents to all levels of the organization as required.
Create and maintain documents and procedures, with direction from management.
Knowledge, Experience & QualificationsEducation and Experience:
May require a Bachelor’s degree in Computer Science or other technical degree or equivalent experience
Typically requires 4-6 years of related experience.
Extensive experience providing helpdesk and desktop support for laptops. Macs, and PC's in an enterprise environment.
Ability to provide timely resolution for all end-user requests and root cause analysis for issues
Strong troubleshooting skills with Windows, MS Office, Mac, Android, IPhone, Videocon and other business applications
Experience administering McAfee Endpoint Encryption
Strong desktop imaging and software packaging skills
Hands-on experience with Active Directory, Exchange, and Group Policy administration
Experience with troubleshooting issues on mobile devices, smart phones
Must be able to create clear and detailed technical documentation
Must possess strong communication skills (written and oral) as well as significant customer service skills
Ability to work effectively with cross-functional team. Flexible enough to work with different technical skill levels and skill sets. Ability to work in a highly dynamic environment
Strong analytical and problem solving skills
Ability to provide input and recommendation on new technology and process improvement
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans
Experian offers comprehensive coverage with flexible options for you as well as your spouse/domestic partner and eligible dependents. This includes medical, dental and vision insurance, health care savings and spending accounts, dependent care FSA, health & wellness program, and telemedicine.
Personal Finance Protection
We offer several benefits that strengthen your financial protection such as a 401k plan with an employer match, an employee stock purchase plan, life & additional insurance coverage.
We invest in your professional future through our education assistance program and many professional development programs. We also grant 20 scholarships to high school seniors each year to children of Experian employees.
We offer flexible time off in addition to corporate holidays, sick days and paid volunteer time off.
Experian supports your life outside the office with benefits such as our new parental leave policy covering time off for birth mothers as well as birth fathers and mothers/fathers of adoptive or foster children, adoption assistance, and pet insurance.
Experian employees enjoy many other benefits through our employee discounts, company sponsored activities, and flexible total rewards packages. Many of our office locations provide onsite amenities such as fitness centers, game rooms, cafeterias and free snacks in break rooms. We support work/life balance with convenient offices in several metropolitan locations and flexible work arrangements when possible.
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