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Relationship Manager

Experian is an Equal Opportunity Employer Including Disability/Veterans Job Number: 185039


Clarity Services is seeking a Relationship Manager for alternative credit data solutions. In this role, you will maintain and expand business relationships and create and identify up-sell and cross-sell opportunities for the Sales team. Relationship Managers have responsibility for client satisfaction, maintaining client communication, and client retention activities.

We are looking for the best of the best to join a great team. A top candidate will have had year over year success in a similar role and possess a high degree of intrinsic motivation to achieve, intellectual horsepower and emotional intelligence to navigate stakeholder commitment internally and externally. Experian is a great workplace for top performers to achieve their career aspirations

Essential Functions:
  • Develop strong relationships with clients by researching and understanding their business needs, responding to client concerns and problems and acting as the liaison between the client and internal departments
  • Detailed business knowledge of Alternative Credit Data and Subprime Lending industry
  • Oversee implementation for Clarity products and data furnishing; marshal resources to ensure client satisfaction and ROI
  • Gather data and insights regarding usage to demonstrate business impact and value; ensures usage at projected levels
  • Inform and educate client on new and existing products
  • Advise client on best practices and address gaps/opportunities
  • Surface up-sell and cross-sell opportunities for the Sales team
  • Facilitate training as needed
  • Client liaison to functional support areas (membership, contracts, compliance, billing, integration, etc.)
  • Facilitate training as needed
  • CRM accountability, Forecast & GAP reporting

Knowledge, Experience & Qualifications

Required Education and Experience:
  • Bachelor’s degree or equivalent job related experience
  • Minimum of 3 years of complex relationship management experience
  • Background in credit or financial services industry. Good knowledge of consumer credit reporting
  • Sales drive and motivation
  • Strong oral and written communication skills
  • Strong customer service, organizational, and project management skills and the ability to set and manage multiple priorities/projects
  • Solid technical skills with ability to learn, understand, and train the client on Clarity system operations
  • Fluency with the Microsoft Office Suite; especially Excel and PowerPoint
  • Ability to work well in a team environment and independently with limited supervision
  • Ability to travel

Working for a leading FTSE 50 global information services company is just one of the rewards of joining Experian. Our benefits package is designed to reward contribution and loyalty and to attract the kind of talented individuals who have their pick of employers. That is why we offer a highly competitive package which comprises:
  • Competitive base salary
  • Aggressive bonus plan
  • Core benefits including: full medical, dental, vision, matching 401K and the opportunity to work with a global leader
Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 Index. Total revenue for the year ended March 31, 2017 was $4.3 billion. Experian employs approximately 17,000 people in over 40 countries.
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.

EOE including Disability/Veterans