Senior IT Business Analyst
Job Number: 19124
Experian is the world’s leading global information services company, unlocking the power of data to create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Experian has operated at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies” for 4 years in a row. We have 16,000 people operating across 37 countries, and every day we’re investing in new technologies, talented people and innovation to help create a better tomorrow.
- Full Time
- Level: All
- Travel: Limited
- Glassdoor Rating: 3.7 out of 5
Experian Technology is central to the future success of Experian. Whether developing a new product, enhancing a SaaS solution or securing our networks from external threats, you have a critical role to play. When looking for new talent to join our technical teams, we look for individuals with the following traits:
- Innovation 9
- Problem-Solver 9
- Presenter 8
- Technologically savvy 10
- Confident 6
- Independent 4
- Relationship expertise
- Team player
- Technologically savvy
As a Senior IT Business Analyst, your role will be to manage several key projects and programs for the Global End User Services team in the Employee IT Services department.
•Ownership, management and administration of the Global PC Refresh Program.
•Manage global rollout schedules.
•Ownership, project management and administration of various other programs in the End User Services department, such as software and hardware rollouts, controlled deployment of security software, upgrades to operating systems, and upgrades to applications.
•Management of other ad-hoc projects, such as, IT Integration, IT Clinics, and divestments.
•Direct communication with Experian Business units and employees to ensure Experian Refresh Program is delivered on time, and in budget.
•Collating and analyzing data and production of metrics to feed into the departmental reporting pack and Continual Service Improvement programs
•Creation and maintenance of Desktop Refresh Program policies & Procedure, as well as, policies and procedures for other managed programs.
•Responsibility of onboarding for vendor contractors.
•Work with internal Communications Team to develop appropriate communications, globally, for upcoming rollouts.
•Identify risk exposures related to desktop environment.
•General support activities relating to the desktop team.
•Managed outsourced vendor contractors.
•Reports to the Sr. IT Manager, End User Services.
•Build credible influential relationships with various business units
·Own and manage agreed relationships in specific parts of the business.
Knowledge, Experience & QualificationsRequired skills and abilities:· Superior oral and written communication skills· Superior inter-personal and customer service skills· Superior organizational skills· Sharepoint knowledge a must· Knowledge of ServiceNow a must· Must have experience running programs and/or projects· Superior knowledge of Microsoft Office applications (Particularly Excel)· Self-starter that takes pride in the quality and timeliness of work they perform· Must work well with others as part of larger international team· Able to multitask and work independently on a variety of assigned tasks· Must be available and willing to work extended and/or alternative hours as needed for roll-outs, system upgrades, etc. · Provide On-Call support during off hours· Willing to travel if needed (occasional)· History of working in a fast paced environment with little direction necessaryExperian is the leading global information services company, providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making. We have been named one of the “World’s Most Innovative Companies” by Forbes for 5 years in a row. Experian has operated at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. Experian IT Services is the centralized technology organization that globally supports all of Experian. Our organization is comprised of about 2,000 employees across the globe supporting and improving our business-critical IT environment/ecosystem. Experian IT Services includes Infrastructure Services, Cyber & Information Security, and Enterprise Architecture. We drive growth through reusable technology providing quicker time to market for solutions, increased productivity, and a more secure environment.
Experian offers comprehensive coverage with flexible options for you as well as your spouse/domestic partner and eligible dependents. This includes medical, dental and vision insurance, health care savings and spending accounts, dependent care FSA, health & wellness program, and telemedicine.
Personal Finance Protection
We offer several benefits that strengthen your financial protection such as a 401k plan with an employer match, an employee stock purchase plan, life & additional insurance coverage.
We invest in your professional future through our education assistance program and many professional development programs. We also grant 20 scholarships to high school seniors each year to children of Experian employees.
We offer flexible time off in addition to corporate holidays, sick days and paid volunteer time off.
Experian supports your life outside the office with benefits such as our new parental leave policy covering time off for birth mothers as well as birth fathers and mothers/fathers of adoptive or foster children, adoption assistance, and pet insurance.
Experian employees enjoy many other benefits through our employee discounts, company sponsored activities, and flexible total rewards packages. Many of our office locations provide onsite amenities such as fitness centers, game rooms, cafeterias and free snacks in break rooms. We support work/life balance with convenient offices in several metropolitan locations and flexible work arrangements when possible.
“I’m a problem solver, strategist, and security engineer in the Cyber Threat Management realm. The best part of my job is creativity and thinking outside the box is encouraged. I work in a team that enables me to innovate and collaborate with other teams to help drive our organization to a better tomorrow.”Lauren Alvarez, Security Engineer
“The best part of my job is the people I get to work with and for. I am surrounded with some of the most innovative, smart and down to earth characters in the field.”Rafael Molina, Sr. Information Security Specialist, EITS
“At Experian, the technology environment is always changing to keep up with the latest technology out there. It’s innovative, yet what’s motivative is that when there is a change in technology, our employees host training sessions because not everyone fully understand the new technology, so we all grow together to find our best way to every solution.”Wes Hoang, Software Dev Intern
“If you are looking for a workplace to Innovate, grow in professional career and Work with great leaders, then Experian is the best place to be at!”Dhaval Dagli, Technical Product Manager
“I personally enjoy working with a variety of application and technical experts in trouble-shooting and figuring out why something failed, and/or working with the same caliber of colleagues to implement real-world solutions to ensure that we have a solid environment that is sustainable and meets the needs of the business.”Kenn Johnson, Interim Manager of Cyber Security Engineering
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