Grow Your Career in Business Development
Joshua Ryan, Director of Business Operations, has been a part of the Experian team for about a year now – which he calls the “best career choice to date.” As part of the Business Operations team, he values the lessons he has learned and the team he has been lucky enough to work alongside. From a collaborative team culture to career growth opportunities, Joshua shares why he loves his job:
Why did you choose to join Experian’s Business Operations department?
I chose to leave a very well established and successful 13-year career as an Executive at IBM to join Experian for many reasons. Initially it was due to my interaction with the Executive team during the interview process and their candor in regards to the culture and level of partnership across the organization. I quickly learned after joining the team that our culture and dedication to every client’s success is second to none.
What does it mean to you to be part of a team?
To be part of a team means that everyone collaborates to do the right thing for our consumers, our partners and in support of our business. It also means that each team member has the opportunity to be a leader at any and every level within the organization, where collaboration and creative critical problem-solving skills are encouraged. It’s quite evident that within Experian, everyone takes personal pride in supporting their team members and ensuring we’re delivering best-in-class products and services to our entire consumer base.
What do you like most about your job?
I truly enjoy the people aspect of my job, both with our internal teams and with our partners. I also enjoy the emphasis our Human Resources teams put on culture. We do so many amazing things for our employees and have such an extensive reach into hundreds of charities across the globe. The fact that our people, our culture and our business is so focused on truly improving the lives of everyone is very refreshing and rewarding.
What skills do you bring that you believe set you apart?
I have both a vast knowledge in technology and client services, which I believe is a great balance when interacting with internal business units and our partners.
How have you been able to gain knowledge from the talented people around you?
We have some of the brightest and most dedicated people I have ever had the pleasure of working with. I have been fortunate enough to be surrounded by teams that have extensive knowledge of our platforms, the industry and consumer business, which has made the onboarding process and integration into Experian nearly seamless.
What are the benefits of working at Experian?
Support at all levels across the organization, competitive benefit, pay and 401k packages, along with all of the wonderful things we do for our employees. The Human Resources teams take great pride in hosting many events in recognition for our employees and making the events both fun and at times educational. There really is a ton of focus on the employees.
Are there any career opportunities that assist in your professional development at Experian?
There are a number that I’ve been able to take advantage of over the past year: joining and co-leading one of our culture teams, engagement in a mentorship program, assisting with the creation of a leadership program within Business Operations, and hopefully in the near future joining the EBN program.
Has Experian exceeded your expectations in any way as a workplace/employer?
Leaving a well-established and successful 13-year career with my former employer was a very tough decision. I can honestly say that it has been the best career choice I have made to date, and while I do miss the people I worked with for so long, I have a new family here at Experian with bonds that feel as deep as the ones I made over the previous 13 years.
What is some career advice you’ve learned that you’d like to share with potential candidates?
Be yourself, work hard and don’t be afraid to speak up if you feel something isn’t right or could be done differently. I would also submit that engaging members outside of your immediate team and establishing working relationships early on will only improve your chances of success and the success of our business. Join a culture team or volunteer for something that you might not otherwise normally volunteer for and always push yourself to be the best. Most importantly, learn from and respect those around you.
Are there any lessons you learned from your career journey?
Always take the time to listen to others and set goals for yourself; it’s very easy to get comfortable and at times complacent with your career. Challenge yourself and continue to learn from those around you and make lasting contacts across the industry.
Have you worked on any projects that you are proud of? If so, please explain.
I have had the opportunity to work on many projects that I am proud of across many business partners, but the one that I am proudest of is the work I’ve done with the team on our ‘Do the Right Thing’ culture team in support of creative debate. The program and level of engagement was absolutely amazing, and the opportunity to work with members across the organization helped me not only learn more about our culture, but put a program in place that is widely used across ECS.
Why grow your career at Experian?
From innovative work to career and personal growth opportunities, our focus has always been on the individuals who make us better. At Experian, we encourage our employees to think and express their ideas freely, and their independent thinking in turn allows our business to flourish. Ready to turn your passions into a career? If so, join our creative and talented business development team today.