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Career Opportunity

Business Implementation Analyst

Job Description - Business Implementation Analyst (141115)
Experian is an Equal Opportunity Employer
Business Implementation Analyst- Job Number: 141115

Description

Experian’s Decision Analytics (Global Core Products - GCP) group is seeking a Client Implementation Business Analyst to provide world-class decision and rules based processing systems to clients in the credit, telco, and utility industries. The Business Analyst will work in a proprietary software tool to deliver solutions requiring decision and rules based processing.

Included in this are the design and the configuration of:

• Customized GUI screens, processing sequences and workflow management for financial systems

• Data Mapping for calls to internal and external interfaces such as credit bureau providers, client applications, and databases

• Documentation of Business Requirements, Functional Design Specifications, system Enhancement Specifications and Testing Specifications

• Interfaces to Web based applications and message queuing applications

A primary responsibility of the Business Analyst will be to work with the internal teams, as well as client end users and technology managers, to define requirements and implement enhancements to existing client systems and/or assist with building of new systems. As such, excellent interpersonal skills are as necessary as excellent logic and MIS skills. The Business Implementation Analyst will also work with internal developers to assist with requirements for programming needed for hooks to external interfaces.

Some of the major job functions of this role include:

• Review and analyze client business processes, workflow and business objectives, as well as client business and technical requirements.

• Participate in project planning for solution implementation; contribute/confirm level of effort for developmental tasks.

• Self monitors project adherence to deadlines.

• Deliver solutions requiring decision and rules based processing using a variety of Experian Decision Analytics products.

• Ensure solution meets client requirements.

• Primary role and responsibility for solution configuration, testing and support.

• Communicates and collaborates with internal technical personnel and functional groups to deliver product systems.

• Develops quality specifications and tests systems to ensure delivery of complete product solutions.

• Diagnose functional issues, determine corrective action and engages cross-functional team to resolve

• Monitor and document post-implementation issues within functional and technical organizations

• May train client users on product technical and standard processes; Prepares and delivers training materials.

• Communicates with clients to facilitate implementation and provide prompt responses to questions and concerns.

• May conduct or contribute to client meetings. Build and foster client relationships.

• Position may be located at any US Experian facility.

Position may require occasional travel to client sites and remote offices for implementations. Candidate must also be willing to work the occasional odd hours as necessary to support aggressive timelines for development, testing and implementation

Qualifications

• Bachelor’s degree in MIS, Computer Science or other technical degree.

• 5 years related experience as a business / systems analyst, with strong client facing experience.

• Database experience preferred (SQL Server, Oracle or MySQL)

• Candidate must enjoy working in fast paced environments and possess the ability to prioritize work load and multitask in support of the design, development and delivery of multiple software solution projects at any given time.

• Must have strong communication skills, both written and verbal, and possess the ability to interact with all levels of an organization (internal and external clients).

• Candidate must be client focused and results oriented and possess the ability to provide accurate timeframes for project plans, development work and resource allocation.

• The ideal candidate will possess strong analytical and problem solving skills.

• Candidate must have the ability to troubleshoot systems by using the process of elimination as well as utilizing log and trace files.

• Candidate must be able to work under minimal supervision and my provide guidance to lower level personnel.

• Position may require occasional travel (up to 30%) to client sites and remote offices.

Pluses:

• Financial services industry experience and loan origination and application processing experience a plus.

• Web server and/or Application server experience (Tomcat, Websphere, JBoss, HTML, jsp, php etc).

• iReports, Crystal Reports, SQL Reporting Studio or any reporting usage.

• Experience in the use of case tools in solutions design preferred. Experian Decision Analytics will train the candidate in the use of any proprietary tools needed.

• Experience in technical support positions that involve troubleshooting skills

• Quality Assurance experience a plus.

• Any previous coding experience. Understanding of Systems Development Life Cycle (SDLC), Rational Unified Process (RUP), or Data Modeling.

Job : Customer Service
Primary Location : Canada-Ontario-Ontario
Schedule : Full-time
Job Posting : 18-Jun-14, 11:51:10 AM
Brand: Experian

Reasonable Accommodation

Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request
in order to express interest in a position by e-mailing: talentacquisitonops@experian.com
or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.
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